Returns & Refunds – Wholesale Terms
Check your delivery on arrival
Please inspect cartons on delivery and note any visible damage on the carrier's paperwork before signing. Then check the contents within 48 hours and report shortages or damage to us by email.
Damaged or short deliveries
If a carton arrives damaged or the contents do not match the packing list:
- Photograph the carton, the label and the affected units.
- Email the photos plus your order number to [email protected] within 48 hours of delivery.
- We will replace the affected units or credit them, whichever you prefer, once the carrier claim is logged.
Faulty units
Devices that fail out of the box or within the manufacturer's warranty period are replaced or credited. We may ask you to return a sample of the faulty batch so the manufacturer can investigate — return shipping for confirmed faults is covered by us.
Withdrawal and cancelled orders
Business buyers can cancel an order before it is picked for dispatch at no cost. Once dispatched, unopened and resaleable stock can be returned within 14 days of delivery, with return shipping paid by the buyer. Sealed e-liquid bottles and opened device packs cannot be returned for hygiene and safety reasons.
Refund timing
Approved refunds are issued to the original payment method within 5 business days of the returned goods being checked. Credits against your next order are usually applied the same day.