Privacy Policy

This policy explains what personal data Vape Quelle collects when you use this website or contact us, why we collect it and what rights you have under the EU General Data Protection Regulation (GDPR).

Data we collect

• Account and order data — company name, contact name, email, phone, billing and delivery address
• Enquiry data — anything you send us by email or through a contact form
• Technical data — IP address, browser type, pages visited and referring source
• Payment data — processed by our payment providers; we do not store full card numbers

Why we use it

To process orders, manage your trade account, answer enquiries, arrange delivery, meet tax and accounting obligations, and improve the website. Marketing emails are only sent if you subscribe, and every email includes an unsubscribe link.

Sharing

We share data only where it is necessary to fulfil your order — carriers, payment providers, and the platforms that host this store. We do not sell personal data.

Cookies

We use essential cookies to keep your cart and session working, and analytics cookies to understand which pages are used. You can block cookies in your browser settings, though essential ones are required for checkout to work.

Retention

Order and invoice records are kept as long as tax law requires. Enquiry emails are kept for as long as the business relationship is active, then deleted.

Your rights

You can request access to your data, correction, deletion, restriction of processing, or a portable copy. Email [email protected] and we will respond within 30 days. You also have the right to complain to your local data protection authority.